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our methodology

Quality Construction Begins With Integrity

Introduction

At L. I. Combs & Sons, we rely on the project quality management program as our source for procedures to be followed during the complete construction process. This program includes the following five primary types of quality.

  • Quality Management – Planning and implementing policies, procedures, and requirements.
  • Quality Control – Ensuring that work is being performed and that work is being checked prior to its acceptance.
  • Quality Assurances – Verifying that those quality control tasks are being performed.
  • Quality Improvement – Continually pursuing improvement in the quality of the construction process.
  • Quality Costs – Redoing a construction item even when this increases the items cost.

Program Goals

The goal of the Project Quality Management Program is to ensure that the construction of a project meets the quality requirements established. To accomplish this goal, personnel must perform the following functions for the project team to ensure the desired quality of the constructed project.

  • Establish Requirements
  • Build Teamwork
  • Partnering
  • Supply Resources
  • Evaluate Performance

1) Establish Requirements

The first and most basic step in establishing the Project Quality Management Program is to formulate written requirements that specify the roles and responsibilities of project participants including any additional requirements established by the by the project team through the "partnering" effort.

2) Build Teamwork

A Project Quality Management Program should not only address technical issues, but should also address people-related issues and encourage teamwork.

  • Construction technical issues include checklists, inspections, interdisciplinary plan checks; other reviews, and possibly value engineering.
  • People-related issues include encouraging commitment to the project, building teamwork, defining expectations, and "partnering". Cooperation within the project team should have started early in the project process.

3) Partnering

In the context of the construction phase portion of a Project Quality Management Program, "partnering" means:

Defining Expectations — of the Customer, the Architectural professional, and the Contractor's project manager or construction manager.

Reviewing Procedures — ensuring that procedures reflect each project team member's expectations.

Resolving Conflicts — reviewing and modifying mechanisms set up early in the project for resolving conflicts and for periodic progress reviews.

4) Supply Resources

At minimum, the Facility should provide the budget, personnel, and time necessary to meet quality requirements for each project phase. This task is accomplished through decisions made by facilities management staff.

5) Evaluate Performance

Periodically during active construction and upon completion of the construction phase, members of the project team should evaluate the team's performance as a whole. In evaluating a project for quality, the project team should:

  • Define expectations.
  • Define problems.
  • Determine what is needed to rectify problems.
  • Estimate needed resources.
  • Determine if the project cost or program needs refining.
  • Team evaluation will assess team performance in accomplishing project quality goals by considering the teams:
  1. Effectiveness in relation to established quality requirements.
  2. Efficiency (staying within budget).
  3. Timeliness (remaining on schedule).
  4. Compliance with imposed constraints as stated in policies, procedures, and programs.
  5. Teamwork.